INTERNATIONAL: 5 Ways to Reinvent the Hotel Revenue Manager's Career in the Time of Coronavirus

As soon as hotels reopen, all eyes will be on two departments, Housekeeping and Revenue Management. The focus on Housekeeping is obvious since cleanliness is now the top priority for owners, employees, and guests. But it is Revenue Management that will carry most of the financial responsibility in getting hotels through the Covid-19 recovery. In a world where F&B, Spa, and many other ancillaries will be handicapped by social distancing expectations, Rooms Revenue will be the main or only source of income throughout the hotel industry, and this is the sole domain of RMs.

Yet, one reality will remain unchanged, even as Revenue Managers become more indispensable, they will come back to work under more scrutiny just to make 20% less than their Finance counterparts. Now, I know this salary inequality is 10 years in the making, a result of many factors in the sourcing, hiring, and training of RMs. However, the current crisis is forcing everyone to throw out all the old rule sets. This may be an opportunity to RESET the professional status of the typical RM and the expectation of the RM career path.

Here are 5 ways that the Hotel Revenue Manager career could improve in the coming months.

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Source: Hospitality Net