The highest priced tranche of resorts and hotels find themselves at an inflexion point that will dramatically transform how we talk about the properties, how they are marketed, and - ultimately - what guests experience in them. This ...
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How many times have you heard the word 'luxury' in a hotel description? It seems to be one of the most abused words in the hoteliers' dictionary! I've seen many hotels claim to be luxurious, when at most they are ...
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What makes some hotels more successful than others? It is true that the selection of a site, market, brand, and management team are crucial to the success of a property. But after many years at HVS in the Consulting & Valuation ...
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Modern advances in employee training and ongoing retraining have such profound benefits that it's near impossible for any senior hotelier to disregard their implementation. First among these advantages is what's paid forward ...
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Marketing to your guests isn't just about winning them over at planning and at booking. There's actually seven steps to the customer journey, and technology can help you optimize your marketing, every step of the way. When ...
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Shangzhi Zhang et David Baverez apporteront deux points de vue complémentaires, un regard de l’intérieur du pays par un acteur chinois familier des arcanes du pouvoir et du fonctionnement de l’économie ...
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Strategically oriented and technology-enabled, revenue management now targets such parts of the hotel as function space and restaurants, defining appropriate KPIs analogous to RevPAR in the rooms part of the business. Another ...
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