Luxury Travel Confronts a Widening Identity Crisis

Hébergement, International, Marketing · · Commenter

Whether or not the luxury travel industry is willing to admit it, the sector finds itself at a pivotal crossroads.

The traditional mainstays of luxury hospitality are no longer as valued as they once were, and a new way of thinking about it has emerged, making it harder than ever to know what luxury really is, and how to deliver it to guests.”I think the luxury segment is facing some really unprecedented challenges,” said Bjorn Hanson, clinical professor at the NYU Jonathan M. Tisch Center for Hospitality and Tourism.

Hanson pointed to the diminished role of concierges and turndown service as examples of how much luxury has changed.

“What’s happened to concierges? Does a 28-year-old want to rely on a concierge to tell him what he’d like for dinner tonight?,” Hanson asked. “With social media and other forms of gathering information and using something like Yelp, younger travelers are looking for things with social media awareness.

Lire l'article complet

Source: Skift

Nominations

NOMINATIONS SEMAINE DU 25 MARS 2024

  • Tourisme d’Affaires Québec – Audrée Lavertu
  • Tourisme durable Québec — Julie Jodoin Rodriguez
  • Westin Montréal – Sylvain Levaillant
  • Westin Montréal – Martin Bertrand
  • Auberge Godefroy – Caroline Laflamme
  • Auberge Godefroy et Hôtel Montfort – Francine Bouffard
  • HSMAI Québec – Geneviève Duval

Pour voir les nominations en détails

Voir toutes les nominations