The Housekeeping Training Revolution

Hébergement, International, Formation, Ressources humaines · · Commenter

Modern advances in employee training and ongoing retraining have such profound benefits that it's near impossible for any senior hotelier to disregard their implementation. First among these advantages is what's paid forward to your guests – improved compliance with SOPs, faster service, better staff demeanor and, ultimately, better customer satisfaction. Then there are the back-end benefits which also impact the bottom line – better team morale, less employee turnover, greater empowerment, increased productivity and decreased onboarding costs.

Of course, this all relates to technology – putting your internal curriculum onto an online portal, thereby enabling e-learning. It works because it fosters an environment of microlearning – that is, allowing your team to learn at their own pace and in bite-sized, modular chunks, both of which are better for knowledge retention over the classical intensive and condensed period of instruction. Additionally, by putting your curriculum online, it frees up your supervisors' time as well as allows associates to explore other aspects of your operations that are beyond their current job description but nonetheless a subject of interest for prospective lateral promotions.

While it may seem too good to be true, obstacles present themselves during the implementation process and in getting your team to adjust to the new system. And these growing pains are most evident than in the housekeeping department.

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Source: Hospitality Net

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Nominations

Corporation plein air Manicougan/Jardins des glaciers

La Corporation plein air Manicouagan souhaite annoncer la nomination de Patrick Pelletier au poste de directeur des opérations du développement après 4 saisons à la barre des opérations à titre de coordonnateur. « Monsieur Pelletier a su relever chacun des défis  tant au niveau des opérations que de la gestion administrative des actifs de la CPAM », témoigne le président de la Corporation plein air Manicouagan.

« Les connaissances dans tous les domaines, avec du vouloir, ça s’apprend, mais la passion, tu l’as ou tu l’as pas. Patrick a la passion pour sa région. Je suis privilégiée de travailler à ses côtés. Les quatre dernières années ont été remplies de défis à tous les niveaux et ensemble, on a grandi dans cette aventure. Cette nomination est la suite logique d’un travail acharné », souligne Mme Renée Dumas, directrice générale. 

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