Sales Coordinator

Hôtel Marriott Terminal Aéroport de Montréal / Montréal

Les marques du groupe Marriott International incluent JW Marriott et Marriott Hotels.

 

Marriott Hotels, la marque phare de Marriott International avec plus de 500 établissements à l'échelle mondiale, œuvre à la promotion de l'art du bien recevoir hôtelier, dans le but d'offrir à nos visiteurs une expérience mémorable. En tant qu'hôte Marriott Hotels, vous apportez votre contribution à cet engagement de par une offre de services premium répondant à un style sophistiqué aux détails travaillés. Forts de vos compétences et votre imagination, nous innoverons ensemble pour réinventer le voyage de demain.

 

JW Marriott s'intègre dans la branche luxe de Marriott International avec plus de 70 magnifiques propriétés dans les villes-clés, points d'entrée et hauts lieux de villégiature du monde entier. Nos associés y proposent un service authentique, chaleureux et sophistiqué au sein d'une atmosphère de confort luxueux contribuant à l'épanouissement du personnel et des hôtes.

 

Description

Les marques du groupe Marriott International incluent JW Marriott et Marriott Hotels.

 

Marriott Hotels, la marque phare de Marriott International avec plus de 500 établissements à l'échelle mondiale, œuvre à la promotion de l'art du bien recevoir hôtelier, dans le but d'offrir à nos visiteurs une expérience mémorable. En tant qu'hôte Marriott Hotels, vous apportez votre contribution à cet engagement de par une offre de services premium répondant à un style sophistiqué aux détails travaillés. Forts de vos compétences et votre imagination, nous innoverons ensemble pour réinventer le voyage de demain.

 

JW Marriott s'intègre dans la branche luxe de Marriott International avec plus de 70 magnifiques propriétés dans les villes-clés, points d'entrée et hauts lieux de villégiature du monde entier. Nos associés y proposent un service authentique, chaleureux et sophistiqué au sein d'une atmosphère de confort luxueux contribuant à l'épanouissement du personnel et des hôtes.

 

Responsabilités

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Compétences

Policies and Procedures

  1. Maintain confidentiality of proprietary materials and information.
  2. Protect the privacy and security of guests and coworkers.
  3. Follow company and department policies and procedures.
  4. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  5. Perform other reasonable job duties as requested by Supervisors.

Guest Relations

  1. Address guests' service needs in a professional, positive, and timely manner.
  2. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  3. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  4. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  5. Thank guests with genuine appreciation and provide a fond farewell.
  6. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

  1. Speak to guests and co-workers using clear, appropriate and professional language.
  2. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  3. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  4. Talk with and listen to other employees to effectively exchange information.

Working with Others

  1. Support all co-workers and treat them with dignity and respect.
  2. Develop and maintain positive and productive working relationships with other employees and departments.
  3. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

  1. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

  1. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

CRITICAL COMPETENCIES Analytical Skills

  1. Computer Skills
  2. Learning

Interpersonal Skills

  1. Team Work
  2. Interpersonal Skills
  3. Customer Service Orientation
  4. Diversity Relations

Communications

  1. English Language Proficiency
  2. Communication
  3. Listening
  4. Telephone Etiquette Skills
  5. Writing
  6. Applied Reading

Personal Attributes

  1. Dependability
  2. Integrity
  3. Positive Demeanor
  4. Presentation
  5. Initiative

Organization

  1. Detail Orientation
  2. Time Management
  3. Multi-Tasking
  4. Planning and Organizing

Exigences

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required


Postuler en ligne < Retour à la liste

Twitter

Nominations

Fairmont Le Reine Elizabeth

Fairmont Le Reine Elizabeth est fier d’annoncer la nomination de Marie-Josée Rivard au poste de Directrice adjointe, restauration à compter du 27 mars 2017.

Marie-Josée se joint à nous fort d’une expérience de plus de 14 ans dans les domaines de l’hôtellerie et la restauration. Elle a détenu jusqu’à récemment avec succès le poste d’assistante maître d’hôtel banquets à l’hôtel Hyatt Regency Montréal. Marie-Josée a débuté sa carrière en restauration en 2003 comme cuisinière au restaurant Tomate Basilic. Par la suite, elle a acquis de l’expérience en hôtellerie dans différents établissements, notamment comme directrice des banquets à l’hôtel Nelligan et directrice de la restauration au Courtyard Marriott Montréal Centre-Ville.

Nous lui souhaitons la plus cordiale des bienvenues et le meilleur succès au sein de l’équipe du Fairmont Le Reine Elizabeth.

Voir toutes les nominations